Prisma Browser - investigating failure to start for a subset of browsers running the latest engine (SP-279) : Prisma Browser

Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 395 users have been identified with the issue.

The team has identified the issue and issued a fix, we are monitoring the recovery.
Workaround: Reloading the browser

Thank you for your patience.

Update: Changes to Customer Impact, Current Workaround.

Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 395 users have been identified with the issue.

The team has identified the issue and issued a fix, we are monitoring the recovery.
Workaround: Reloading the browser

We are continuing to monitor the situation.

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 325 users have been identified with the issue.

The team has identified the issue and is working on a fix
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.

We are continuing to monitor the situation.

Update: Changes to Title, Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 325 users have been identified with the issue.

The team has identified the issue and is working on a fix
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.

We will provide updates as we learn more.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Investigating a number of cases where browsers failed to start
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.

We will provide updates as we learn more.

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are investigating a number of cases where browsers failed to start
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.

We will provide updates as we learn more.