Prisma Browser US - Cloud Connectivity issues (SP-290) : Prisma Browser

Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal

Thank you for your patience.

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal

We are continuing to monitor the situation.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are seeing additional recovery following additional mitigations that were applied

We will provide updates as we learn more.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: The team has increased resources across the board.

We are observing recovery in users' ability to log in

We will provide updates as we learn more.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.

We will provide updates as we learn more.

Update: Changes to Edge Location.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser

We will provide updates as we learn more.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser

We will provide updates as we learn more.

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We have identified a distruption to our cloud services in the US region, affecting browser login. Users that are already logged in and working shouldn't be affected.

We will provide updates as we learn more.