Outage in Prisma by Palo Alto

Prisma Browser EU - Cloud Connectivity issues (SP-291) : Prisma Browser

Resolved Major

January 05, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Browser Access Status: Investigating Severity: Disruption Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser. We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 01/05/2026 08:53PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC

Thank you for your patience.

MONITORING 2 months ago - at 01/05/2026 06:59PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC

We are continuing to monitor the situation.

IDENTIFIED 2 months ago - at 01/05/2026 05:34PM

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The team has increased resources across the board.

We are observing recovery in users' ability to log in

We will provide updates as we learn more.

IDENTIFIED 2 months ago - at 01/05/2026 04:34PM

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.

We will provide updates as we learn more.

IDENTIFIED 2 months ago - at 01/05/2026 03:33PM

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.

We will provide updates as we learn more.

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