Prisma Browser EU - Cloud Connectivity issues (SP-291) : Prisma Browser

Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC

Thank you for your patience.

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC

We are continuing to monitor the situation.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The team has increased resources across the board.

We are observing recovery in users' ability to log in

We will provide updates as we learn more.

Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.

We will provide updates as we learn more.

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.

We will provide updates as we learn more.