Outage in Prisma by Palo Alto

We are investigating an issue with Advanced WildFire affecting Prisma Browser users (SP-320) : Prisma Browser

Resolved Minor

January 13, 2026 - Started 12 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting Browser Productivity Features Status: Investigating Severity: Degraded Affected Locations: Ashburn Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution. Workaround: Disable file scanning policy We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 01/13/2026 12:28PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue has been resolved

Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

Thank you for your patience.

MONITORING 12 days ago - at 01/13/2026 12:22PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

We are continuing to monitor the situation.

IDENTIFIED 12 days ago - at 01/13/2026 11:50AM

Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

We will provide updates as we learn more.

IDENTIFIED 12 days ago - at 01/13/2026 11:45AM

We are currently investigating an issue affecting Browser Productivity Features

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

We will provide updates as we learn more.

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