Outage in Prisma by Palo Alto

RBI 2.11.0 Status Page (SP-490) : Prisma Access

Minor

January 24, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently investigating an issue affecting Configuration Status: Investigating Severity: Degraded Affected Locations: San Francisco Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January, from 10 PM ISTto 00:00 IST. Workaround: Rollback to the previous version We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

IDENTIFIED 1 day ago - at 01/24/2026 05:54AM

We are currently investigating an issue affecting Configuration

Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January, from 10 PM ISTto 00:00 IST.
Workaround: Rollback to the previous version

We will provide updates as we learn more.

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