Outage in Prisma by Palo Alto

Prisma Browser - Startup issues (SP-510) : Prisma Browser

Resolved Minor

February 04, 2026 - Started 8 days ago - Lasted 25 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Browser Access Status: Investigating Severity: Degraded Affected Locations: San Francisco Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue. Workaround: Updating your browser to version 144 or higher will resolve the issue We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 02/04/2026 08:27PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue

Thank you for your patience.

MONITORING 8 days ago - at 02/04/2026 08:15PM

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue

We are continuing to monitor the situation.

MONITORING 8 days ago - at 02/04/2026 08:13PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue

We are continuing to monitor the situation.

IDENTIFIED 8 days ago - at 02/04/2026 08:06PM

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue

We will provide updates as we learn more.

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