Outage in Prisma by Palo Alto

Prisma Access Autoscaling and New Onboarding Service Degradation (SP-516) : Prisma Access

Resolved Minor

February 10, 2026 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Prisma Access Status: Investigating Severity: Degraded Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures. Customers may potentially see an impact during new Prisma Access onboarding. Dataplane traffic across existing instances is *not* affected. Workaround: There are currently no workarounds We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 02/11/2026 04:11PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.

Customers may potentially see an impact during new Prisma Access onboarding.

Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds

Thank you for your patience.

MONITORING about 1 month ago - at 02/10/2026 10:58PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.

Customers may potentially see an impact during new Prisma Access onboarding.

Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds

We are continuing to monitor the situation.

IDENTIFIED about 1 month ago - at 02/10/2026 10:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 02/10/2026 10:54PM

Update: Changes to Product Type.

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.

Customers may potentially see an impact during new Prisma Access onboarding.

Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds

We will provide updates as we learn more.

IDENTIFIED about 1 month ago - at 02/10/2026 10:41PM

We are currently investigating an issue affecting Prisma Access

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.

Customers may potentially see an impact during new Prisma Access onboarding.

Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds

We will provide updates as we learn more.

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