Outage in Prisma by Palo Alto

SLS Log Explore app slow (SP-517) : Strata Logging Service

Resolved Minor

February 11, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Strata Logging Service Status: Monitoring Severity: Degraded Affected Locations: Riyadh Customer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.

We are investigating the cause and will provide updates as they become available. Workaround: NA We are continuing to monitor the situation.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/11/2026 10:50AM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Riyadh
Customer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.

We are investigating the cause and will provide updates as they become available.
Workaround: NA

Thank you for your patience.

MONITORING 1 day ago - at 02/11/2026 03:28AM

Update: Changes to Title.

Status: Monitoring
Severity: Degraded
Affected Locations: Riyadh
Customer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.

We are investigating the cause and will provide updates as they become available.
Workaround: NA

We are continuing to monitor the situation.

MONITORING 1 day ago - at 02/11/2026 03:26AM

We are currently investigating an issue affecting Strata Logging Service

Status: Monitoring
Severity: Degraded
Affected Locations: Riyadh
Customer Impact: We are currently seeing reports that SLS users in the Saudi Arabia region (me-central1) are experiencing performance issues. Specifically, users are encountering significant slowness or receiving empty responses when attempting to access the SLS Explore app.

We are investigating the cause and will provide updates as they become available.
Workaround: NA

We are continuing to monitor the situation.

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