Outage in Prisma by Palo Alto

PAB EU User login degraded (SP-521) : Prisma Browser

Resolved Minor

February 18, 2026 - Started 8 days ago - Lasted 40 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Browser Access Status: Investigating Severity: Degraded Affected Locations: St. Ghislain Customer Impact: Login in EU experiencing failures Workaround: none We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 02/18/2026 09:13AM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: St. Ghislain
Customer Impact: Login in EU experiencing failures
Workaround: none

Thank you for your patience.

MONITORING 8 days ago - at 02/18/2026 08:47AM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: St. Ghislain
Customer Impact: Login in EU experiencing failures
Workaround: none

We are continuing to monitor the situation.

IDENTIFIED 8 days ago - at 02/18/2026 08:34AM

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Degraded
Affected Locations: St. Ghislain
Customer Impact: Login in EU experiencing failures
Workaround: none

We will provide updates as we learn more.

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