Outage in Prisma by Palo Alto

Prisma Access SD-WAN: stats and flows connection failures in the America's Region (SP-528) : Prisma SDWAN

Resolved Minor

February 24, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Prisma Access SD-WAN experienced a 4.4-hour outage affecting device status, metrics, and stats connectivity in Columbus, Ohio and Oregon regions. Customers received alerts about disconnected stats and flows for their devices, though the data plane remained unaffected and traffic continued to flow normally. The issue was resolved after monitoring and investigation by the engineering team.

We are currently investigating an issue affecting Device Status, Metrics & Stats Status: Investigating Severity: Degraded Affected Locations: Columbus, Ohio, Oregon Customer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane. Workaround: No workaround. We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/24/2026 02:01PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Columbus, Ohio, Oregon
Customer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane.
Workaround: No workaround.

Thank you for your patience.

MONITORING 2 days ago - at 02/24/2026 09:43AM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Columbus, Ohio, Oregon
Customer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane.
Workaround: No workaround.

We are continuing to monitor the situation.

IDENTIFIED 2 days ago - at 02/24/2026 09:40AM

We are currently investigating an issue affecting Device Status, Metrics & Stats

Status: Investigating
Severity: Degraded
Affected Locations: Columbus, Ohio, Oregon
Customer Impact: Prisma Access SDWAN customers will get alerts that stats and flows were disconnected for their devices. No impact to the data plane.
Workaround: No workaround.

We will provide updates as we learn more.

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