Outage in Prisma by Palo Alto
Prisma Access: Cloud Networking issue in US South (SP-530) : Prisma Access
Resolved MinorIncident Report
Summary AI Generated
Prisma Access experienced a cloud networking issue in the US-South region (Dallas) that caused increased packet loss, leading to IPSec tunnel and networking failures for a small set of tenants starting February 25, 2026 at 4:38 AM UTC. The issue affected traffic originating from and egressing out of the US-South region, with users advised to reconnect to the nearest available locations as a workaround. The service was fully restored after 29 hours on February 26, 2026 at 10:26 AM UTC following collaboration with the cloud provider.
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Workaround: GP/PAA Users should reconnect to nearest locations We will provide updates as we learn more.
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Workaround: GP/PAA Users should reconnect to nearest locations We will provide updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 02/26/2026 10:26AM
The issue has been resolved. These systems should now be operating normally.
If you continue to experience any issues, please submit a ticket to our support team.
MONITORING
about 10 hours ago - at 02/26/2026 07:10AM
Service has reported a partial recovery and is working toward full restoration.
We are actively monitoring the environment as the rollout continues.
IDENTIFIED
1 day ago - at 02/25/2026 02:49PM
We are currently observing service degradation affecting instances in the us-south region, which may also impact onboarding and autoscaling.
A workaround has been implemented, and we are working with the cloud provider on resolution.
IDENTIFIED
1 day ago - at 02/25/2026 01:13PM
Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Please reconnect to nearest location if you continue to experiencing connectivity issues
Workaround: GP/PAA Users should reconnect to nearest locations
We will provide updates as we learn more.
IDENTIFIED
1 day ago - at 02/25/2026 11:01AM
We are actively working with our cloud provider to implement a fix; please open a support case if you are experiencing any issues in the US South.
IDENTIFIED
1 day ago - at 02/25/2026 05:31AM
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Workaround: GP/PAA Users should reconnect to nearest locations
We will provide updates as we learn more.
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