Outage in Prisma by Palo Alto

SCM Login Error (SP-531) : Strata Cloud Manager

Resolved Major

February 25, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Cloud Manager Status: Investigating Severity: Disruption Affected Locations: Seoul Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue . We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/25/2026 03:16PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Bern, Rome, Warsaw
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

THe issue has been resolved now .

Thank you for your patience.

MONITORING 1 day ago - at 02/25/2026 03:13PM

Update: Changes to Continent, Edge Location, Customer Impact.

Status: Monitoring
Severity: Disruption
Affected Locations: Bern, Rome, Warsaw
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

THe issue has been resolved now .

We are continuing to monitor the situation.

MONITORING 1 day ago - at 02/25/2026 02:46PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Riyadh
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

We are continuing to monitor the situation.

IDENTIFIED 1 day ago - at 02/25/2026 02:03PM

Update: Changes to Edge Location.

Status: Investigating
Severity: Disruption
Affected Locations: Riyadh
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

We will provide updates as we learn more.

IDENTIFIED 1 day ago - at 02/25/2026 11:56AM

We are currently investigating an issue affecting Cloud Manager

Status: Investigating
Severity: Disruption
Affected Locations: Seoul
Customer Impact: SCM users in multiple regions are unable to login portal due to a 403 error. We are investigating the issue .

We will provide updates as we learn more.

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