Outage in Prisma by Palo Alto
Autoscaling and New Scaled Instances for Prisma Access (SP-533) : Prisma Access
Resolved MinorIncident Report
Summary AI Generated
Prisma Access experienced autoscaling failures across 22 locations in North America that caused unstable connectivity for some mobile users and impacted new service onboarding over 8.5 hours. Existing dataplane traffic remained unaffected throughout the incident. The issue was resolved by implementing a workaround that restored successful autoscaling functionality.
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds Workaround: No work arounds at the moment. We will provide updates as we learn more.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds Workaround: No work arounds at the moment. We will provide updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/27/2026 11:31PM
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
Thank you for your patience.
MONITORING
2 days ago - at 02/27/2026 04:14PM
Update: Changes to Customer Impact.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
We are continuing to monitor the situation.
MONITORING
2 days ago - at 02/27/2026 04:12PM
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscale. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
We are continuing to monitor the situation.
IDENTIFIED
2 days ago - at 02/27/2026 03:06PM
Update: Changes to Title.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Workaround: No work arounds at the moment.
We will provide updates as we learn more.
IDENTIFIED
2 days ago - at 02/27/2026 03:04PM
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Workaround: No work arounds at the moment.
We will provide updates as we learn more.
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