Outage in Prisma by Palo Alto
Prisma Access : Prisma Access: Cloud Networking issue in the Netherland Central Region
Resolved MinorIncident Report
Summary AI Generated
Prisma Access experienced a cloud networking interruption in the Netherlands Central Region (Eemshaven) on March 17, 2026, from 12:14 PM to 17:07 PM UTC, causing service degradation for customers in that region. The issue was largely mitigated within the initial timeframe with services returning to normal for most customers. The incident was fully resolved on March 20, 2026, after a monitoring period to ensure stability.
Status: Investigating
Severity: Degraded
Locations: Eemshaven
Impact:
The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.
The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.
Workaround:
No current Workaround at the moment
The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.
The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/20/2026 05:04PM
Status: ResolvedSeverity: DegradedLocations: EemshavenImpact:The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.Workaround:No current Workaround at the moment
The incident has been fully resolved and all services are operational.
MONITORING
24 days ago - at 03/17/2026 06:44PM
We are continuing to monitor for any further issues.
MONITORING
24 days ago - at 03/17/2026 06:42PM
Status: MonitoringSeverity: DegradedLocations: EemshavenImpact:The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.Workaround:No current Workaround at the moment
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.
INVESTIGATING
24 days ago - at 03/17/2026 06:36PM
Update: Changes to ImpactStatus: InvestigatingSeverity: DegradedLocations: EemshavenImpact:The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.Workaround:No current Workaround at the moment
The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.
INVESTIGATING
24 days ago - at 03/17/2026 06:08PM
Status: InvestigatingSeverity: DegradedLocations: EemshavenImpact:The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.Workaround:No current Workaround at the moment
The Prisma Access services experienced a brief interruption within the Netherlands Central Region. Our Monitoring indicates that the issue has largely been mitigated for most of our customers and we can confirm services having returned back to normal.The issue persisted between March 17, 2026 at 12:14:49PM UTC and March 17, 2026 at 17:07 PM UTC
We are continuing to closely monitor the issue. If you continue experiencing any traffic issues, please feel free to reach out to the support representatives.
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