Outage in Prisma by Palo Alto
Prisma Browser : We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes. The team has taken steps to mitigate the situation and is monitoring.
Resolved MinorIncident Report
Summary AI Generated
Prisma Browser experienced a policy engine degradation in Montreal that caused some user login failures over a 20-minute period. The team implemented mitigation steps and deployed a fix within 7 minutes. All services were fully restored and operational after monitoring confirmed the resolution.
Status: Investigating
Severity: Degraded
Locations: Montreal
Impact:
We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.
The team has taken steps to mitigate the situation and is monitoring.
Workaround:
No need for a workaround at the moment, the system is online.
An incident has been identified. We are actively investigating to restore services.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/17/2026 07:08PM
Status: ResolvedSeverity: DegradedLocations: MontrealImpact:We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.The team has taken steps to mitigate the situation and is monitoring.Workaround:No need for a workaround at the moment, the system is online.
The incident has been fully resolved and all services are operational.
MONITORING
3 days ago - at 03/17/2026 07:02PM
Status: MonitoringSeverity: DegradedLocations: MontrealImpact:We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.The team has taken steps to mitigate the situation and is monitoring.Workaround:No need for a workaround at the moment, the system is online.
A fix has been implemented. We are actively monitoring to ensure full restoration of services.
INVESTIGATING
3 days ago - at 03/17/2026 07:01PM
Status: InvestigatingSeverity: DegradedLocations: MontrealImpact:We observed a degradation in our policy engine which may have caused some user logins to fail in the last 20 minutes.The team has taken steps to mitigate the situation and is monitoring.Workaround:No need for a workaround at the moment, the system is online.
An incident has been identified. We are actively investigating to restore services.
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