Outage in Prisma by Palo Alto
Strata Cloud Manager : Users may experience intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager (SCM) interface
Resolved MajorIncident Report
Summary AI Generated
Users experienced intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager interface across multiple global locations. The incident affected only UI visibility while underlying data collection continued to function normally. The issue was resolved after approximately 15 days of investigation and remediation work.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich
Impact:
"Users may experience intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager (SCM) interface. This issue is impacting UI visibility only, underlying data collection remains functional. Our engineering team is working to identify the root cause and fix"
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/08/2026 09:36PM
Status: ResolvedSeverity: DisruptionLocations: Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, ZurichImpact:"Users may experience intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager (SCM) interface. This issue is impacting UI visibility only, underlying data collection remains functional. Our engineering team is working to identify the root cause and fix"Workaround:None
The incident has been fully resolved and all services are operational.
INVESTIGATING
16 days ago - at 03/24/2026 08:33PM
Status: InvestigatingSeverity: DisruptionLocations: Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, ZurichImpact:"Users may experience intermittent issues accessing or viewing Autonomous DEM (ADEM) pages within the Strata Cloud Manager (SCM) interface. This issue is impacting UI visibility only, underlying data collection remains functional. Our engineering team is working to identify the root cause and fix"Workaround:None
An incident has been identified. We are actively investigating to restore services.
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