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Outage in ShareFile

Email Notifications Not Sending

Resolved Minor
March 09, 2025 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Some customers have reported that emails and notifications are not being sent. We are currently investigating.
Components affected
ShareFile ®

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/09/2025 10:08PM

This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

MONITORING about 1 year ago - at 03/09/2025 09:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/09/2025 07:08PM

We're continuing to work with our email provider to resolve the issue.

IDENTIFIED about 1 year ago - at 03/09/2025 04:08PM

We've identified the issue with our email provider and continue to work on resolving it.

INVESTIGATING about 1 year ago - at 03/09/2025 03:08PM

Some customers have reported that emails and notifications are not being sent. We are currently investigating.

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