Outage in ShareFile

Some ShareFile customers may be experiencing issues with their ShareFile account

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
Components affected
ShareFile ®

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 09:31PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/20/2025 09:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 10/20/2025 09:22PM

We are currently investigating this issue.

MONITORING about 1 month ago - at 10/20/2025 09:06PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 10/20/2025 09:03PM

ShareFile is now operational, and we are continuing to monitor its performance closely.

IDENTIFIED about 1 month ago - at 10/20/2025 07:43PM

The issue has been identified and a fix is being implemented.

MONITORING about 1 month ago - at 10/20/2025 07:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/20/2025 07:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 10/20/2025 06:47PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/20/2025 06:42PM

We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.

INVESTIGATING about 1 month ago - at 10/20/2025 06:29PM

Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.

Latest ShareFile outages

ShareFile users in certain countries may experience issues generating TFA codes during login. - 9 days ago
Some ShareFile customers may be experiencing issues with login - 9 days ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 20 days ago
Some ShareFile customers may be experiencing latency in the application - about 1 month ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - about 2 months ago

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