Outage in ShareFile
ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts
Resolved MinorIncident Report
Summary AI Generated
ShareFile experienced a 1.3-hour disruption to transactional email delivery, affecting Password Reset links, New User Welcome emails, and Upload/Download notification alerts. The issue was identified, a fix was implemented, and the service was monitored before being confirmed resolved with email delivery returning to normal.
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/09/2026 07:54PM
We've confirmed the fix and email delivery of transactional emails should be back to normal.
MONITORING
7 days ago - at 09/09/2026 07:44PM
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
INVESTIGATING
7 days ago - at 09/09/2026 06:38PM
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
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