Outage in ShareFile

Some ShareFile customers may be experiencing issues with login

Resolved Minor
November 19, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some ShareFile customers may be experiencing issues with login into ShareFile. We are investigating this issue and we will provide updates here as soon as available.
Components affected
ShareFile ®

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/19/2025 03:04PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/19/2025 02:48PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 11/19/2025 02:47PM

We are currently investigating this issue.

MONITORING about 2 months ago - at 11/19/2025 02:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/19/2025 02:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/19/2025 02:13PM

We’re currently experiencing an issue where some users may see an error stating “Unable to get login information.”
Our team is working to resolve this as quickly as possible.

Please try again after some time.
Thank you for your patience!

INVESTIGATING about 2 months ago - at 11/19/2025 01:26PM

Some ShareFile customers may be experiencing issues with login into ShareFile. We are investigating this issue and we will provide updates here as soon as available.

Latest ShareFile outages

ShareFile users in certain countries may experience issues generating TFA codes during login. - about 2 months ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 2 months ago
Some ShareFile customers may be experiencing issues with their ShareFile account - 3 months ago
Some ShareFile customers may be experiencing latency in the application - 3 months ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 3 months ago

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