Outage in ShareFile
BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments
Resolved MinorIncident Report
Summary AI Generated
ShareFile experienced a technical issue preventing credit card payments from being processed for BuyNow, Trial Conversion, and SelfService-Billing functions. The payment processing problem affected users' ability to complete purchases and billing transactions through the ShareFile platform. The issue was resolved after 2.5 hours of investigation and remediation efforts.
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/22/2026 11:02PM
This incident has been resolved.
INVESTIGATING
18 days ago - at 04/22/2026 08:36PM
We are currently investigating this issue.
Latest ShareFile outages
Some ShareFile users may be experiencing issues with uploads and downloads on their accounts - about 1 month ago
Some ShareFile customers may be experiencing issues with their ShareFile account - about 1 month ago
User may experience issue with creating Clients - about 2 months ago
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