Outage in Prompt.io

Upstream messaging provider Issue for some accounts

Resolved Major
August 28, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/28/2024 10:03PM

Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code.

INVESTIGATING 4 months ago - at 08/28/2024 08:32PM

There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.

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