Outage in Prompt.io

Upstream messaging provider Issue for some accounts

Resolved Major
August 28, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

Need to monitor Prompt.io outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Prompt.io, and never miss an outage again.
Start Free Trial

Outage Details

There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.
Components affected
Prompt.io (Production) - Agent Tools Prompt.io (Production) - API
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 08/28/2024 10:03PM

Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code.

INVESTIGATING 11 months ago - at 08/28/2024 08:32PM

There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.

Latest Prompt.io outages

Smart links sent via broadcast issues - almost 2 years ago
Deliverability to T-Mobile experiencing issues. - over 2 years ago
MMS Delivery Delays of up to 30 minutes - over 2 years ago
Message delivery delays from upstream providers - almost 3 years ago
Issue with new CSV Imports - about 3 years ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook