Check if Prompt.io is down, official outages, user-reported issues, and outages map.
Prompt.io is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 29 incidents since started monitoring Prompt.io status in December 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Prompt.io outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Aug 28, 2024
10:32 PM CEST
|
Major
There is a problem some customers are experiencing due to an issue with an upstream messaging par...
|
about 2 hours |
|
Sep 08, 2023
10:09 PM CEST
|
Minor
Smart links sent via broadcast text are causing errors for some customers. We have identified th...
|
about 2 hours |
|
Mar 14, 2023
10:53 PM CET
|
Minor
We are experiencing deliverability issues for SMS and MMS to some T-Mobile handsets due to upstre...
|
2 days |
|
Oct 31, 2022
10:21 PM CET
|
Minor
There are upstream delivery delays of up to 30 minutes at the carriers (AT&T, T-Mobile, Verizon, ...
|
Ongoing |
|
Sep 07, 2022
07:09 PM CEST
|
Minor
In some instances, an upstream provider is causing delays in message delivery. Some customers ha...
|
Ongoing |
|
Jun 21, 2022
05:57 PM CEST
|
Minor
An issue has been identified with new CSV imports.
Data fields are not being properly imported.
P...
|
Ongoing |
|
Jun 13, 2022
10:36 PM CEST
|
Minor
Our upstream messaging providers are experiencing delayed assignment of 10DLC numbers to messagin...
|
Ongoing |
|
Jun 07, 2022
07:12 PM CEST
|
Minor
Our upstream SMS and MMS provider is experiencing issues when provisioning new text phone numbers...
|
Ongoing |
|
Jun 01, 2022
02:43 AM CEST
|
Minor
We are currently investigating an issue where a small number of customers are experiencing latenc...
|
Ongoing |
|
Apr 04, 2022
04:00 PM CEST
|
Minor
An SSL security certificate expiration issue caused temporary issues for some customers. This wa...
|
Ongoing |
See what users are saying about Prompt.io issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Stacey - Prompt site error message stating site is undefined. Tried deleting history and cache and rebooting modem and error messages continue to occur. Even tried a different browser. .
| Component | Status |
|---|---|
| AWS ec2-us-west-2 | OK |
| AWS rds-us-west-2 | OK |
| mailgun API | OK |
| mailgun Inbound email processing | OK |
| mailgun Outbound Delivery | OK |
| mailgun SMTP | OK |
| Prompt.io (Production) - Agent Tools | OK |
| Prompt.io (Production) - API | OK |
| Twilio MMS | OK |
| Twilio SMS | OK |
Customer communication platform that integrates SMS, MMS, email, and APIs for comprehensive messaging and interaction management.
Monitoring Prompt.io since December 2022
Tracking 10 Prompt.io services and regions
0 incidents in 2025
IsDown is a status page aggregator that monitors if Prompt.io and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Prompt.io, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Prompt.io (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Prompt.io's 10 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Prompt.io and other services.
IsDown checks Prompt.io official status page for major/minor outages or downtimes. A major outage is when Prompt.io experiences a critical issue that severely affects one or more services/regions. A minor incident is when Prompt.io experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Prompt.io outage, we send you an alert and update your dashboard and status page.
Prompt.io and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Prompt.io status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prompt.io publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Prompt.io and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Prompt.io but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Prompt.io and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Prompt.io and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Prompt.io down?'
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While Downdetector relies on user-submitted reports to detect Prompt.io outages, IsDown monitors Prompt.io's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Prompt.io status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Prompt.io in a single dashboard. | ||
| Instant Prompt.io outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Prompt.io official status and user-reported issues. | ||
| Maintenance feed for Prompt.io | ||
| Granular alerts filtering by Prompt.io components and regions. |
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Prompt.io isn't down. You can check Prompt.io status and incident details on the top of the page. IsDown continuously monitors Prompt.io official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Prompt.io is currently operational. You can check Prompt.io status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Prompt.io being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Prompt.io official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Prompt.io last outage was on August 28, 2024 with the title "Upstream messaging provider Issue for some accounts"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Prompt.io and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Prompt.io is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Prompt.io's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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