Outage in Proof

Delayed completion of transactions

Resolved Minor
July 15, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We're experiencing an issue with one of our third party certificate vendors that is causing a delay in our finalization of transactions and related documents. Our system will automatically continue to retry the processing, and we will verify that they eventually all get completed.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/16/2025 12:47AM

Our certificate vendor reports that this issue is resolved. We are resolving this issue, but will continue to keep an eye on this.

MONITORING 5 days ago - at 07/16/2025 12:09AM

We are still seeing intermittent timeouts on this service, but in a low volume that should not be seriously affecting completion times. We will continue to monitor and work with the vendor to get this fully resolved.

MONITORING 5 days ago - at 07/15/2025 11:47PM

Meeting completion is stable, but we will continue to monitor until we hear more from the vendor. Most delayed completions have automatically retried and completed. We are manually rerunning the completion jobs for those that are still waiting.

MONITORING 5 days ago - at 07/15/2025 10:57PM

Currently we are not seeing issues with the certificate vendor. Newly completed transactions should complete as expected. Delayed transactions will be reprocessed shortly. We will continue to monitor the situation.

IDENTIFIED 5 days ago - at 07/15/2025 10:43PM

We're experiencing an issue with one of our third party certificate vendors that is causing a delay in our finalization of transactions and related documents. Our system will automatically continue to retry the processing, and we will verify that they eventually all get completed.

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