ProPay Funding Delay Issue - ACH Returns

The remaining known cases of ACH Returns and Rejects have been processed and will be included in subsequent deposit activity today and early next week. It is still possible that returns may come through in the next week. Our teams will work to review, identify and correct any additional cases.

Our teams have identified and addressed the majority of the ACH Returns and are continuing to work on the remaining cases.
We will provide additional updates when those have been processed.

We are aware of an issue of delayed funding for some merchants. ACH Return or Reject events for bank transfers processed between Jan 27 and Feb 8 may not have been processed as expected, resulting in a delay of funds being returned to ProPay accounts so they could be re-attempted for transfer.

Our teams working to address the issue and apply the ACH Return and Reject transactions for affected accounts. We apologize for the interruption in normal funds flow and are working to restore it.