Outage in ProPay

ProPay Reports Issue

Resolved Minor

April 02, 2023 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Some ProPay Reports were delayed delivering this morning. Teams have reviewed and verified that expected reports have delivered now, but will continue to review the underlying cause for the delay.

Components affected

ProPay xfer.propay.com - SFTP Reports

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 04/04/2023 03:24PM

This issue has been resolved.
We have identified the likely cause of the latent report delivery and will be working to adjust behavior and performance to try to prevent similar such issues in the future.

MONITORING about 2 years ago - at 04/02/2023 03:37PM

Some ProPay Reports were delayed delivering this morning.
Teams have reviewed and verified that expected reports have delivered now, but will continue to review the underlying cause for the delay.

Latest ProPay outages

ProPay System Processing Issue - Heartland/Portico Payment Facilitation tokenization - about 21 hours ago

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ProPay Credit Card Issue - - 5 months ago

ProPay Feature Issue - Epay.propay.com - 6 months ago

Mastercard PPMC Debits - over 1 year ago

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