PROS Alert: Service degradation in AMS data center

Dear Customers,

Following our service alert notification, we would like to inform you the situation is resolved, and currently, no abnormal behavior should be observed.
According to our initial research, some clients might have observed an increased response time, which lasted approximately between 08:35 a.m. and 09:00 a.m. UTC
We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing a more thorough analysis once our research activities are completed.
In the meantime, should you notice any irregularities, kindly let us know.

Thank you for your understanding and cooperation!

Sincerely,
PROS Support

Dear Customers,

We would like to notify you that progress in mitigating the impact has been made. We continue working on further stabilizing the system and expect to have a complete resolution.

Sincerely,
PROS Support

Dear Customers,

We are reaching out to inform you we are currently experiencing a service disruption that is causing an increase in response time and might affect the service for some users.
The Team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly.
Thank you for your understanding and cooperation!

Sincerely,
PROS Support