Outage in Pulsant

Some users may experience difficulty logging into the customer portal.

Resolved Minor
October 27, 2025 - Started 25 days ago - Lasted 7 days
Official incident page

Incident Report

We are aware of an issue affecting access to the customer portal, where some users may be unable to log in. Our technical teams are actively investigating the root cause and working to restore normal service as soon as possible. Current Workaround: If your initial login attempt is unsuccessful, please refresh and try again. This has proven successful in allowing logins. If the issue persists, please get in touch with our support team for assistance. We appreciate your patience and understanding while we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 11/03/2025 09:51AM

Issues affecting access to the Customer Portal have now been resolved.

If you experience any further issues, please reach out to the Pulsant Service Support Team for assistance.

MONITORING 25 days ago - at 10/28/2025 09:44AM

A workaround has been implemented to enable customer access to the portal and we are currently monitoring.


If you are still encountering issues please contact our support team for assistance.

INVESTIGATING 25 days ago - at 10/27/2025 04:15PM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 10/27/2025 03:32PM

We are aware of an issue affecting access to the customer portal, where some users may be unable to log in. Our technical teams are actively investigating the root cause and working to restore normal service as soon as possible.

Current Workaround:
If your initial login attempt is unsuccessful, please refresh and try again. This has proven successful in allowing logins.

If the issue persists, please get in touch with our support team for assistance.

We appreciate your patience and understanding while we work to resolve this issue.

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