Outage in PureSocial
Application request limit reached
Resolved MinorIncident Report
360Dialog reports that the communication channel with META has reached the limit of bad requests. In this case, 360dialog Hub or our API will generate errors for the following actions:
- editing or sending templates
- migrations
- onboarding
- flows
- changing hosting type
You can use Meta Business Manager as a workaround to create and send templates.
The messaging functionality works normally.
They are still working on this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/01/2024 03:53PM
Meta have applied an exception to our app.
(The exception was incorrectly applied on Fri 27/09/24 but the issue was fixed by Meta's engineering team).
We do not expect the issue to re-occur.
We will provide an RCA here as soon as possible.
MONITORING
over 1 year ago - at 09/30/2024 04:02PM
Template message creation and profile photo upload functionality has been restored.
We are continuing to monitor the situation with Meta support.
IDENTIFIED
over 1 year ago - at 09/30/2024 04:01PM
The 360 team reports that the issue is occurring again and is affecting some WABA operations including:
- Profile photo uploads
- Creating template messages with header_handle or header_url
The 360 team is in contact with Meta about the issue and the case has been escalated to the relevant stakeholders.
We will provide another update in 4 hours or sooner if we have significant progress.
MONITORING
over 1 year ago - at 09/27/2024 02:10PM
Template message creation and profile photo upload functionality has been restored.
We are continuing to monitor the situation with Meta support.
IDENTIFIED
over 1 year ago - at 09/26/2024 02:24PM
The 360 engineering team is still working to resolve the issue and make the following actions available:
Cloud API profile photo upload
Template message creation with header_handleheader_url and/or header_handle
We will provide another update on the status.
IDENTIFIED
over 1 year ago - at 09/25/2024 04:02PM
Most functionality has been restored to normal.
However, the following actions are still affected and they are working to restore full functionality.
Cloud API Profile Photo Upload
Creating Template Messages with and/or Header_Handleheader_url
Will share another update when this is resolved.
INVESTIGATING
over 1 year ago - at 09/25/2024 03:28PM
They are continuing to work on this problem, and do not currently have an ETA for restoration of all functionality.
INVESTIGATING
over 1 year ago - at 09/25/2024 03:27PM
360Dialog reports that the communication channel with META has reached the limit of bad requests. In this case, 360dialog Hub or our API will generate errors for the following actions:
- editing or sending templates
- migrations
- onboarding
- flows
- changing hosting type
You can use Meta Business Manager as a workaround to create and send templates.
The messaging functionality works normally.
They are still working on this issue.
Latest PureSocial outages
Some disruptions to WhatsApp API Messaging Service - about 1 month ago
Some disruptions to WhatsApp API Messaging Service - about 1 month ago
Delay in application message delivery - 10 months ago
Error: Delay in application message delivery - 12 months ago
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