Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting your service.

Customers may be experiencing calls not being connected to available agents.

Updates will be provided every 60 minutes until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

We are continuing to work to resolve the incident affecting Puzzel Contact Centre services.

This issue has been reported to our infrastructure provider for urgent investigation.

Affected customers are advised to invoke any 3rd party disaster recovery options until normal service has resumed.

Updates will be provided every 60 minutes until the incident is resolved.

We are continuing to work to resolve the incident affecting Puzzel Contact Centre services together with our infrastructure provider.

Affected customers are advised to invoke any 3rd party disaster recovery options until normal service has resumed.

Updates will be provided every 60 minutes until the incident is resolved.