Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting the Puzzel Contact Centre service.

Updates will be provided every 60 minutes until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

We are continuing to investigate the issues affecting the Puzzel Contact Centre service.

Puzzel engineers have identified issues which may cause agents to be signed out of Puzzel Agent Application.

Updates will be provided every 60 minutes or sooner until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

We are continuing to investigate the issues affecting the Puzzel Contact Centre service as a priority.

Users may be experiencing being kicked out of the Puzzel Agent Application.

Updates will be provided every 60 minutes or sooner until the incident is resolved.

We apologise for the potential impact of this incident on you and your business.

We are continuing to investigate the incident affecting the Puzzel Contact Centre service. Our analysis so far indicates an authentication issue affecting some users.

Our current findings are that user sessions are expiring unexpectedly, causing them to be logged out of the application. Affected users can log in again but may be disconnected once the authentication expires again. Our team is actively investigating potential causes and working to resolve the issue as quickly as possible.

At this time, we do not have an estimated resolution time but will provide updates as soon as more information becomes available.

We apologise for the potential impact of this incident on you and your business.

We continue to investigate and work towards resolving the ongoing incident affecting the Puzzel Contact Centre service.

We have successfully moved some customers to a new trigger environment, and those on this environment appear to be experiencing normal service. Customers using Puzzel ID are now using this environment by default.

Our team is actively working to move all customers to this new environment to resolve the immediate impact. We will provide further updates as progress continues.

We apologise for the potential impact of this incident on you and your business

We are still in the process of moving customers to the new trigger environment. So far, some customers who have already been moved are experiencing normal service. Customers using Puzzel ID are now defaulted to this new environment.

We are continuing to work on moving all customers to this environment as part of our efforts to resolve the immediate impact.

We apologise for the potential impact of this incident on you and your business.

We are still actively working to resolve the ongoing incident affecting the Puzzel Contact Centre service.
Our Engineering Teams are currently evaluating the capacity of the new trigger environment before proceeding with the migration of all customers. While customers in the new environment are already experiencing normal service, we want to ensure there is sufficient capacity in place for a seamless transition for all users.
At the same time, we are continuing to investigate the root cause of the issue to prevent further disruptions.

We are still actively working to resolve the ongoing incident affecting the Puzzel Contact Centre service.
Our Engineering Teams are continuing to assess the capacity of the new trigger environment before proceeding with the migration of all customers. While customers in the new environment are experiencing normal service, the capacity evaluation is still ongoing to ensure a smooth transition for all users.
At the same time, we are continuing to investigate the root cause of the issue in order to prevent further disruptions.
Customers who are still open for business and experiencing issues are advised to contact our Support Team directly for further assistance.
We appreciate your patience and will provide additional updates as we make progress.