Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting the Puzzel Sales Intelligence (S2) service.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Sales Intelligence (S2) service.

We apologise for the potential impact of this incident on you and your business.

Puzzel engineers have identified the issue affecting the Puzzel Sales Intelligence (S2) service and are working on applying a fix.

We will provide an update once the fix has been applied.

Puzzel engineers are continuing to work to resolve the incident, which is affecting Puzzel Sales Intelligence (S2).

We will provide an update when a fix has been applied and service has been restored.

We apologise for the potential impact of this incident on you and your business.

Puzzel engineers are continuing to work to resolve the incident, which is affecting Puzzel Sales Intelligence (S2).

While most services has been restored, some customers may be experiencing Puzzel Sales Intelligence Softphone not being operational and issues accessing Puzzel Sales Intelligence with Single Sign On.

Note that accessing Puzzel Sales Intelligence using Puzzel ID is working as normal.

Please accept our apologies for the potential impact of this incident on you and your business.

Puzzel engineers have resolved the issue affecting Single Sign On to Puzzel Sales Intelligence (S2).

Our Operations and Development teams are continuing to troubleshoot the issue affecting the Puzzel Sales Intelligence Softphone service.

We apologise for the impact of this incident on you and your business.

Puzzel engineers have now applied a fix to the Puzzel Sales Intelligence (S2) Softphone service. Testing and customer feedback indicates that the service is now working as intended.

We will continue to monitor services and will update you once the incident has been confirmed as resolved.

Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Sales Intelligence (S2) service.

Monitoring and customer feedback indicates that some services are still affected. Additional fixes are currently being prepared, and we will update you once the incident has been confirmed as resolved.