UK Call Routing Issues (Verizon Numbers Affected)

We are currently experiencing issues with inbound and outbound calls routed via our UK voice carrier, Verizon. It appears that some Verizon numbers are affected.
Affected customers who have the option to bypass Puzzel Verizon DDIs through their MCO or any third-party disaster recovery options can do so to minimize impact. Our engineers have escalated this to Verizon for urgent investigation.
We apologize for any inconvenience this may cause and will provide further updates as soon as we have more information.

We would like to provide an update regarding the ongoing issue with inbound and outbound calls routed via our UK voice carrier, Verizon.

We have received confirmation that Verizon is experiencing a major outage and is addressing it with the highest priority. In the meantime, Puzzel Engineers have successfully rerouted outbound traffic via another carrier, resolving the impact on outbound calls, as these are no longer routed via Verizon.

However, some customers may still be experiencing issues with inbound calls routed via Verizon numbers.

We will continue to closely monitor the situation and provide further updates as soon as we have more information.

Thank you for your patience, and we apologize for any inconvenience this may cause.

We would like to provide an update regarding the ongoing issue with inbound and outbound calls routed via our UK voice carrier, Verizon.

Verizon has informed us that they are continuing to work on resolving the outage with priority. At this stage, they have stated that they do not have an estimated time of resolution.

We are closely monitoring the situation and will provide further updates as soon as we have more information.

We appreciate your continued patience and apologize for any inconvenience this may cause.

We would like to provide an update on the ongoing issue affecting inbound and outbound calls routed via our UK voice carrier, Verizon.

Verizon is actively working to resolve the outage as a priority but has not yet provided an estimated time for resolution.

We are closely monitoring the situation and will share further updates as soon as we have more information.

We appreciate your patience and sincerely apologize for any inconvenience this may cause.

We would like to provide an update on the ongoing issue affecting inbound and outbound calls routed via our UK voice carrier, Verizon.

Verizon has confirmed that this is a Europe-wide outage affecting their Voice/VoIP network. Multiple Verizon teams and vendors are working in parallel to resolve the issue. However, there is currently no estimated time for resolution.

Affected customers who have the option to bypass Puzzel Verizon DDIs through their MCO or any third-party disaster recovery options can do so to minimize impact.

We continue to monitor the situation closely and will share further updates as soon as more information becomes available.

We appreciate your patience and apologize for any inconvenience this may cause.