Outage in Puzzel
Puzzel SMS Incident Notification
Resolved Minor
May 08, 2026 - Started 23 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
A major incident with one of Puzzel's SMS routing partners disrupted SMS services for 63.8 hours, affecting the Additional Services component. Puzzel engineers successfully rerouted outbound SMS traffic through an alternative carrier, but some customers experienced issues with inbound SMS messages not being received. The incident was resolved once the SMS routing partner confirmed their services were restored.
One of Puzzel's SMS routing partners has confirmed a major incident affecting their SMS services. Puzzel engineers have rerouted outbound SMS traffic via an alternative carrier. However, some Puzzel customers may experience inbound SMS messages not being received. We will provide an update once the partner confirms the incident is resolved.
Components affected
Puzzel Additional ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
23 days ago - at 05/08/2026 02:29PM
One of Puzzel's SMS routing partners has confirmed a major incident affecting their SMS services. Puzzel engineers have rerouted outbound SMS traffic via an alternative carrier. However, some Puzzel customers may experience inbound SMS messages not being received. We will provide an update once the partner confirms the incident is resolved.
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