Puzzel - Incident Notification

We are currently investigating and working to resolve an incident that may be affecting some Puzzel services.

Customers may be experiencing degraded performance or unavailability of SMS, Knowledgebase, Customer Insight, the Agent Application, and potentially other services.

Our Engineering Teams are investigating this as a priority.

We apologise for the potential impact of this incident on you and your business.

We are continuing to work to resolve the incident, which is affecting multiple Puzzel services.

Customers may be experiencing degraded performance or unavailability of SMS, Knowledgebase, Customer Insight, the Agent Application, Verint and potentially other services.

Our Engineering Teams are continuing to investigate this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

We are continuing to work to resolve the incident, which is affecting multiple Puzzel services.

Customers may be experiencing degraded performance or unavailability of SMS, Knowledgebase, Customer Insight, the Agent Application, Verint, and potentially other services.

Our Engineering Teams have identified a potential issue at one of our sites. An engineer is now onsite performing remediation.

We apologise for the impact this incident may have on you and your business, and we will provide further updates as soon as more information becomes available.

Puzzel is continuing to work to resolve the incident, which is affecting multiple services. Onsite engineers have commenced service remediation and we will provide further updates as soon as more information becomes available.

Customers may be experiencing degraded performance or unavailability of SMS, Knowledgebase, Customer Insight, the Agent Application, Verint, and potentially other services.

We apologise for the impact this incident may have on you and your business.

Puzzel engineers are continuing to work to resolve the incident, which is affecting multiple services. We have engaged our suppliers and their support teams in the troubleshooting process. We will provide further updates as soon as more information becomes available.

Customers may be experiencing degraded performance or unavailability of SMS, Knowledgebase, Customer Insight, the Agent Application, Verint, and potentially other services.

We apologise for the impact this incident may have on you and your business.

Puzzel engineers are continuing to work to resolve the incident, which is affecting multiple services. As a result of the ongoing troubleshooting, tonight's scheduled maintenance will be postponed.

A potential root cause has been identified and we are working with our our supplier to resolve the incident. We will provide further updates as soon as more information becomes available.

Customers may be experiencing degraded performance or unavailability of SMS, Knowledgebase, Customer Insight, the Agent Application, Verint, Raw Data and potentially other services.

We apologise for the impact this incident may have on you and your business.