Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
November 17, 2025 - Started 2 months ago
- Lasted 44 minutes
Incident Report
We are investigating and seeking to resolve an incident which is affecting our Puzzel Contact Centre service for some customers.
Customers may be experiencing delays in agent status updates and in the allocation of requests to available agents.
Our Platform team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business
Customers may be experiencing delays in agent status updates and in the allocation of requests to available agents.
Our Platform team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business
Components affected
Puzzel ProductsNeed to monitor Puzzel outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
2 months ago - at 11/17/2025 09:32AM
We are investigating and seeking to resolve an incident which is affecting our Puzzel Contact Centre service for some customers.
Customers may be experiencing delays in agent status updates and in the allocation of requests to available agents.
Our Platform team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business
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