Outage in Puzzel

Puzzel Incident Notification

Resolved Minor
November 17, 2025 - Started 15 days ago - Lasted 44 minutes

Incident Report

We are investigating and seeking to resolve an incident which is affecting our Puzzel Contact Centre service for some customers.

Customers may be experiencing delays in agent status updates and in the allocation of requests to available agents.

Our Platform team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business
Components affected
Puzzel Products

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Latest Updates ( sorted recent to last )
15 days ago - at 11/17/2025 09:32AM

We are investigating and seeking to resolve an incident which is affecting our Puzzel Contact Centre service for some customers.

Customers may be experiencing delays in agent status updates and in the allocation of requests to available agents.

Our Platform team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business

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