Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
May 14, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Puzzel experienced a service incident affecting call quality for UK customers using their Contact Centre voice channel services. The incident impacted the Voice Channel Regions component and lasted 56 minutes. Engineers investigated and resolved the call quality issues that were affecting UK-based contact center operations.
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Contact Centre service.
UK customers may be experiencing call quality issues.
Updates will be provided as soon as we have more information.
We apologise for the potential impact of this incident on you and your business.
UK customers may be experiencing call quality issues.
Updates will be provided as soon as we have more information.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel Voice Channel RegionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
3 days ago - at 05/14/2026 02:58PM
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Contact Centre service.
UK customers may be experiencing call quality issues.
Updates will be provided as soon as we have more information.
We apologise for the potential impact of this incident on you and your business.
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