Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
June 23, 2026 - Started about 1 month ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
Puzzel experienced a 20-minute incident affecting customers on their UK Azure platform (UK1), where users encountered silent calls on the Voice Channel. Engineers resolved the issue by performing a software rollback, which may have caused some active sessions to disconnect during the fix.
Puzzel engineers are currently investigating an issue impacting Puzzel customers hosted on Puzzel's UK platform area in Azure (UK1). Affected customers may experience silent calls.
Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible.
We apologise for the potential impact of this incident on you and your business.
Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel Voice Channel RegionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 1 month ago - at 06/23/2026 09:52PM
Puzzel engineers are currently investigating an issue impacting Puzzel customers hosted on Puzzel's UK platform area in Azure (UK1). Affected customers may experience silent calls.
Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible.
We apologise for the potential impact of this incident on you and your business.
about 1 month ago - at 06/23/2026 10:01PM
To restore service, Puzzel engineers are performing a software rollback which may cause active sessions to disconnect. We will update you once this is completed.
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