Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
August 17, 2026 - Started 21 days ago
- Lasted about 12 hours
Incident Report
Summary AI Generated
**Puzzel experienced a 12.2-hour incident affecting the CoPilot Live Summary feature**, where customers received error messages when attempting to summarize conversations. Engineers identified the root cause as an issue with the ASR (Automatic Speech Recognition) service. The incident was classified as minor and impacted Additional Services, with engineers working to restore normal operation.
We are investigating and seeking to resolve an incident which may be affecting customers using CoPilot Live Summary.
Customers may be experiencing an error message when attempting to summarize a conversation.
Puzzel engineers are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Customers may be experiencing an error message when attempting to summarize a conversation.
Puzzel engineers are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Components affected
Puzzel Additional ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
21 days ago - at 08/17/2026 08:41AM
We are investigating and seeking to resolve an incident which may be affecting customers using CoPilot Live Summary.
Customers may be experiencing an error message when attempting to summarize a conversation.
Puzzel engineers are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
21 days ago - at 08/17/2026 09:36AM
Puzzel engineers have identified an issue with the ASR service and are working to restore the service.
We will update you once the issue has been resolved and normal service has resumed.
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