Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
September 14, 2026 - Started 2 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Puzzel experienced a voice service incident lasting approximately 1.3 hours, initially affecting outbound calls in Sweden before expanding to impact both outbound and inbound calls across multiple countries. The Voice Channel Regions component was affected, with customers unable to initiate outbound calls and experiencing disruptions to some inbound calls. Puzzel's engineering team treated the issue as a priority and worked to restore full service.
We are currently investigating an incident affecting voice services in Sweden. Some customers may be unable to initiate outbound calls.
Our engineering team is treating this as a priority and is working to identify the cause and restore full service as quickly as possible.
We apologise for any inconvenience this may cause you and your business, and will provide an update as soon as we have more information.
Our engineering team is treating this as a priority and is working to identify the cause and restore full service as quickly as possible.
We apologise for any inconvenience this may cause you and your business, and will provide an update as soon as we have more information.
Components affected
Puzzel Voice Channel RegionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
2 days ago - at 09/14/2026 08:26AM
We are currently investigating an incident affecting voice services in Sweden. Some customers may be unable to initiate outbound calls.
Our engineering team is treating this as a priority and is working to identify the cause and restore full service as quickly as possible.
We apologise for any inconvenience this may cause you and your business, and will provide an update as soon as we have more information.
2 days ago - at 09/14/2026 09:02AM
We are continuing to investigate the incident affecting voice services, initially reported in Sweden. We are now receiving reports of similar issues from other countries. Customers may be unable to initiate outbound calls, and customers may also be experiencing issues with some inbound calls.
Our engineering team continues to treat this as a priority and is working to identify the root cause and restore full service as quickly as possible.
We apologise for any inconvenience this may cause you and your business, and will provide a further update as soon as we have more information.
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