Outage in Pylon
Error when accessing tickets in the customer portal
Resolved Minor
November 11, 2025 - Started 3 months ago
- Lasted about 1 hour
Incident Report
We have identified the underlying cause of an issue where customers receive an error message once they click on a ticket in the customer portal.
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 11/11/2025 03:01PM
Our engineers have deployed a fix for this behavior and are monitoring. Customers should now be able to log into the portal and click on tickets without receiving errors.
IDENTIFIED
3 months ago - at 11/11/2025 02:29PM
We have identified the underlying cause of an issue where customers receive an error message once they click on a ticket in the customer portal.
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