Outage in Pylon
Phones/SMS features not functioning
Resolved Minor
July 15, 2026 - Started 5 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Pylon's voice calling and SMS features were fully disrupted for approximately 3 hours due to an incident with their upstream telephony vendor, Telnyx. Both inbound/outbound calls and SMS messaging were non-functional during this period. The vendor moved their incident to monitoring after ~2 hours, at which point Phone/SMS functionality was restored within Pylon.
Our upstream Phones/SMS vendor has an ongoing incident: https://status.telnyx.com/ preventing voice calling and SMS from functioning within Pylon. We will post updates here as soon as they are available from our vendor. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 07/15/2026 08:46PM
Our upstream Phones/SMS vendor has moved their ongoing incident: https://status.telnyx.com/ to monitoring. Phone/SMS functionality has been restored within Pylon and we will post another update once they have fully resolved the incident. Please reach out to Pylon support with any questions.
IDENTIFIED
5 days ago - at 07/15/2026 06:40PM
Our upstream Phones/SMS vendor has an ongoing incident: https://status.telnyx.com/ preventing voice calling and SMS from functioning within Pylon. We will post updates here as soon as they are available from our vendor. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.
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