Outage in Pylon
Inbound Email Delays for US Hosted Workspaces
Resolved Minor
September 28, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Pylon's email provider experienced an incident beginning at 8:25 PDT that caused delayed inbound email processing for US-hosted workspaces, lasting approximately 1.9 hours. No messages were lost; they were queued and held for processing. A fix was implemented at 9:03 PDT, after which delayed messages were processed and delivery times returned to normal.
We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing.
As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover.
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MONITORING
15 days ago - at 09/28/2026 04:14PM
We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing.
As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover.
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