Outage in Qualys

US Platform 3: Lag on asset-sync-service-group/HDS (IM-9711)

Resolved Maintenance
May 19, 2022 - Started about 3 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-9711
Components affected
Qualys AssetView (AV) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 05/19/2022 08:19PM

Qualys Cloud Platform Operations has taken corrective action and is now monitoring the issue causing an indexing delay on the Qualys US Platform 3. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-9711.

INVESTIGATING about 3 years ago - at 05/19/2022 03:12PM

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
Ticket Reference for this incident: IM-9711

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