Outage in Qualys

US Platform 2: Degraded performance with IOC module (IM-3210)

Resolved Minor

January 24, 2020 - Started about 6 years ago - Lasted about 2 years
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating issues in the below modules: Container Security (CS): Assets - Data within Hosts, Images, Containers and Registries tab are experiencing a delay in processing. Indication of Compromise (IOC): Hunting - Latest events will not be visible in Hunting Tab. New alerts will not get generated due to delays in processing.

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Latest Updates ( sorted recent to last )

RESOLVED about 6 years ago - at 01/26/2020 08:02PM

This incident has been resolved.

IDENTIFIED about 6 years ago - at 01/26/2020 02:19PM

Qualys Cloud Platform Operations has implemented a fix and is monitoring the results. The data processing delay is on a reducing trend.
Users will notice the latest events in Hunting Tab and new alerts are getting generated with a delay in IOC module.

IDENTIFIED about 6 years ago - at 01/25/2020 08:20AM

Qualys Cloud Platform Operations is implementing a fix for the data processing delay in the IOC module. Users will notice the latest events are not visible in Hunting Tab and new alerts are not getting generated due to delay in processing.

IDENTIFIED about 6 years ago - at 01/25/2020 07:14AM

Qualys Cloud Platform Operations has identified a fix for the data processing delay in the below modules:

Container Security (CS): A fix has been implemented and we are monitoring the results. Users will notice a slight delay in data getting processed under the Assets tab.

Indication of Compromise (IOC): A fix is being implemented. Users will notice the latest events are not visible in Hunting Tab and new alerts are not getting generated due to delays in processing.

INVESTIGATING about 6 years ago - at 01/25/2020 12:50AM

Qualys Cloud Platform Operations is currently investigating issues in the below modules:

Container Security (CS): Assets - Data within Hosts, Images, Containers and Registries tab are experiencing a delay in processing.

Indication of Compromise (IOC): Hunting - Latest events will not be visible in Hunting Tab.
New alerts will not get generated due to delays in processing.

INVESTIGATING about 6 years ago - at 01/24/2020 07:31PM

Qualys Cloud Platform Operations is currently investigating issues in the below modules:

Container Security (CS): Assets - Data within Hosts, Images, Containers and Registries tab are experiencing a delay in processing.

Indication of Compromise (IOC): Hunting - Latest events will not be visible in Hunting Tab.
New alerts will not get generated due to delays in processing.

Latest Qualys outages

US Platform 3: Lag observed on vm-scan-events (IM-12567) - about 6 hours ago

UK Platform 1: Patch Management Deployment Jobs Stuck in Queued State (IM-12566) - about 16 hours ago

US Platform 2: VM Scan Processing Delays (IM-12565) - about 19 hours ago

All Shared Platforms: AWS Connector Validation failures [IM-12562] - 2 days ago

US Platform 2: Qualys UI Login Impacted [IM-12561] - 2 days ago

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