Outage in Qualys

EU POD 2 and UK POD 1 : Assets are not visible in CyberSecurity Asset Management, Global Asset View, AssetView and Cloud View (IM-11926)

Resolved Minor

February 12, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

The Qualys Cloud Platform Operations team is currently investigating an issue where assets are not seen in CyberSecurity Asset Management, Global Asset View, AssetView and Cloud View. We will provide further updates as they become available. The reference number for this incident ticket is IM-11926

Components affected

Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Cloud Agent (CA) Qualys AssetView (AV)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/12/2025 02:14PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 02/12/2025 10:24AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 02/12/2025 10:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 02/12/2025 10:22AM

We are continuing to work on a fix for this issue.

INVESTIGATING about 1 year ago - at 02/12/2025 10:06AM

The Qualys Cloud Platform Operations team is currently investigating an issue where assets are not seen in CyberSecurity Asset Management, Global Asset View, AssetView and Cloud View.

We will provide further updates as they become available.

The reference number for this incident ticket is IM-11926

Latest Qualys outages

US Platform 3: Lag observed on vm-scan-events (IM-12567) - about 2 hours ago

UK Platform 1: Patch Management Deployment Jobs Stuck in Queued State (IM-12566) - about 12 hours ago

US Platform 2: VM Scan Processing Delays (IM-12565) - about 14 hours ago

All Shared Platforms: AWS Connector Validation failures [IM-12562] - 2 days ago

US Platform 2: Qualys UI Login Impacted [IM-12561] - 2 days ago

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