Outage in Qualys

EU POD 2 and UK POD 1 : Assets are not visible in CyberSecurity Asset Management, Global Asset View, AssetView and Cloud View (IM-11926)

Resolved Minor
February 12, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue where assets are not seen in CyberSecurity Asset Management, Global Asset View, AssetView and Cloud View. We will provide further updates as they become available. The reference number for this incident ticket is IM-11926
Components affected
Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 02/12/2025 02:14PM

This incident has been resolved.

IDENTIFIED 11 days ago - at 02/12/2025 10:24AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 days ago - at 02/12/2025 10:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 02/12/2025 10:22AM

We are continuing to work on a fix for this issue.

INVESTIGATING 11 days ago - at 02/12/2025 10:06AM

The Qualys Cloud Platform Operations team is currently investigating an issue where assets are not seen in CyberSecurity Asset Management, Global Asset View, AssetView and Cloud View.

We will provide further updates as they become available.

The reference number for this incident ticket is IM-11926

Latest Qualys outages

UK Platform 1: Intermittent UI Slowness (IM-11944) - 1 day ago
UK Platform 1: Some of the VM/PC/WAS Scans are Erroring Out (IM-11943) - 2 days ago
US Platform 3: UI Slowness (IM-11942) - 2 days ago
All Shared Platforms: Degraded Performance in VM Scan Processing (IM-11939) - 4 days ago
US Platform 3 - Slowness Issues Observed Loading VMDR Dashboards (IM-11934) - 9 days ago

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