Outage in Qualys

EU Platform 02: Intermittent login issue (IM-12016)

Resolved Major
April 07, 2025 - Started 17 days ago - Lasted about 4 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU POD2. As a result, customers may experience errors when logging into Qualysguard FO. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.eu/fo/scan/scanList.php Further updates will be provided as they become available. The ticket reference for this activity is IM-12016.
Components affected
Qualys Container Security (CS) Qualys Passive Scanner (PS) Qualys Cloud Agent (CA) Qualys Endpoint Detection and Response (EDR) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Asset Inventory (AI) Qualys Web Application Scanning (WAS) Qualys Threat Protection (TP) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Continuous Monitoring (CM) Qualys CloudView (CV) Qualys Gateway Service (QGS) Qualys Policy Compliance (PC) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Vulnerability Management (VM) Qualys Secure Enterprise Mobility (SEM) Beta Qualys PCI Compliance (PCI) Qualys Malware Detection (MD) Qualys AssetView (AV) Qualys CertView (CERT)
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/07/2025 12:54PM

This incident has been resolved.

MONITORING 17 days ago - at 04/07/2025 09:36AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 17 days ago - at 04/07/2025 08:39AM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU POD2. As a result, customers may experience errors when logging into Qualysguard FO.

Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qg2.apps.qualys.eu/fo/scan/scanList.php

Further updates will be provided as they become available.
The ticket reference for this activity is IM-12016.

Latest Qualys outages

EU Platform 2: Vulnerability Management (VM) | Empty CSV reports getting downloaded (IM-12050) - 1 day ago
US Platform 2: Container Security (CS) Users may experience a delay in scan processing for containers and images and sensor status on UI. (IM-12046) - 1 day ago
US Platform 2: WAS Scans to remain in "Submitted" status in UI for a long time (IM-12045) - 1 day ago
US Platforms 1 and 4: AWS Connectors Finishing In Errored State (IM-12042) - 3 days ago
US Platform 2 | Lag in VM Scan Processing (IM-12041) - 5 days ago

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3964 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook