Outage in Qualys
All Shared Platforms: SAQ questionnaire UI Login Issues [IM-12381]
Resolved MajorIncident Report
Qualys Cloud Platform Operations is investigating an issue were vendors are encountering a persistent issue after entering their credentials, the screen displays the message: "Please wait a moment while we process your request. Loading Application...." and remains stuck, preventing access to the questionnaire.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12381
Components affected
Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ)Need to monitor Qualys outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/26/2025 01:37PM
Fix has been deployed on all platforms.
MONITORING
4 months ago - at 11/25/2025 02:19PM
Portal 3.22.1.0-7, the assigned fix for this incident, has been deployed to the following shared Platforms: EU2, AE1, US2, EU1, US4, US1, US3, UK1, IN1, CA1 and AU1. These platforms are under further monitoring at this time.
The remaining platforms will be updated to Portal 3.22.1.0-7 accordingly per these scheduled dates below:
EU Platform 3: Wednesday November 26
KSA Platform 1: Wednesday November 26
MONITORING
4 months ago - at 11/24/2025 05:27PM
Portal 3.22.1.0-7, the assigned fix for this incident, has been deployed to the following shared Platforms: EU2, AE1, US2, EU1, US4, US1, US3, UK1 and IN1. These platforms are under further monitoring at this time.
The remaining platforms will be updated to Portal 3.22.1.0-7 accordingly per these scheduled dates below:
AU Platform 1: Tuesday November 25
CA Platform 1: Tuesday November 25
EU Platform 3: Wednesday November 26
KSA Platform 1: Wednesday November 26
IDENTIFIED
4 months ago - at 11/17/2025 07:14PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 months ago - at 11/17/2025 03:34PM
Qualys Cloud Platform Operations is investigating an issue were vendors are encountering a persistent issue after entering their credentials, the screen displays the message: "Please wait a moment while we process your request. Loading Application...." and remains stuck, preventing access to the questionnaire.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12381
Latest Qualys outages
All Shared Platforms: AWS Connector Validation failures [IM-12562] - about 6 hours ago
US Platform 2: Qualys UI Login Impacted [IM-12561] - about 9 hours ago
US Platform 1: Delay on Events in FIM UI (IM-12555) - 8 days ago
EU Platform 2: Qualys UI Login Impacted [IM-12553] - 8 days ago
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