Outage in Qualys

All Shared Platforms: SAQ questionnaire UI Login Issues [IM-12381]

Major
November 17, 2025 - Started about 18 hours ago
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue were vendors and internal users are encountering a persistent issue after entering their credentials, the screen displays the message: "Please wait a moment while we process your request. Loading Application...." and remains stuck, preventing access to the questionnaire. Further updates will be provided as they become available. The ticket reference for this incident is IM-12381
Components affected
Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ)

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Latest Updates ( sorted recent to last )
IDENTIFIED about 14 hours ago - at 11/17/2025 07:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 18 hours ago - at 11/17/2025 03:34PM

Qualys Cloud Platform Operations is investigating an issue were vendors and internal users are encountering a persistent issue after entering their credentials, the screen displays the message: "Please wait a moment while we process your request. Loading Application...." and remains stuck, preventing access to the questionnaire.

Further updates will be provided as they become available.

The ticket reference for this incident is IM-12381

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