Outage in Qualys
US Platform 2: Qualys API and UI Login Impacted [IM-12559]
Resolved MajorIncident Report
Summary AI Generated
Qualys US Platform 2 experienced a major outage affecting API functionality and UI login capabilities across all services including VMDR, vulnerability management, cloud security, and compliance tools. The incident impacted the entire platform ecosystem, preventing users from accessing critical security and asset management functions. The issue was resolved after 2.3 hours following implementation of a fix and monitoring period.
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12559.
Components affected
Qualys VMDR OT Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Security Assessment Questionnaire (SAQ) Qualys File Integrity Monitoring (FIM) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys AssetView (AV) Qualys Web Application Scanning (WAS) Qualys TotalAI Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Total Cloud Qualys Unified Dashboard (UD) Qualys CertView (CERT) Qualys Cloud Agent (CA) Qualys Gateway Service (QGS) Qualys Custom Assessment and Remediation (CAR) Qualys Connector Centralization Qualys PCI Compliance (PCI) Qualys SaaS Detection and Response (SDR) Qualys Enterprise TruRisk Management (ETM) Qualys Network Passive Sensor (PS) Qualys Vulnerability Management (VM) Qualys Continuous Monitoring (CM) Qualys Patch Management (PM) Qualys Threat Protection (TP) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys Flow (QFLOW) Qualys Security Configuration Assessment (SCA)Need to monitor Qualys outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 03/31/2026 12:44PM
This incident has been resolved.
MONITORING
about 18 hours ago - at 03/31/2026 10:55AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 18 hours ago - at 03/31/2026 10:28AM
US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12559.
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