Outage in Qualys
All Shared Platforms: CSAM - Newly introduced QQL tokens not working (IM-12457)
Resolved MinorIncident Report
Qualys Cloud Platform Operations has identified two issues.
1. Newly introduced QQL tokens are suggested but do not function.
2. A few of the old QQLs are not auto-populating. However, they are functioning properly.
Link : https://docs.qualys.com/en/csam/3.6.1.0/search_tips/search_ui.htm
The ticket reference for this incident is IM-12457
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Need to monitor Qualys outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/21/2026 10:57PM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/21/2026 11:08AM
The fix version CSAM-3.7.0.0 has been deployed on all PODs except KSA01 and US05 to address the reported issue.
We are currently deploying the fix on other affected platforms in coming days.
We will keep you posted.
MONITORING
about 1 month ago - at 01/19/2026 12:56PM
The fix version CSAM-3.7.0.0 has been deployed on US1/2/3/4, CA, UK, EU1, EU2 and AE01 PODs to address the reported issue.
We are currently deploying the fix on other affected platforms in coming days.
We will keep you posted.
IDENTIFIED
about 2 months ago - at 01/16/2026 12:36PM
The fix version CSAM-3.7.0.0 has been deployed on US1/2/3, CA, UK, EU1, EU2 and AE01 PODs to address the reported issue.
We are currently deploying a fix to other affected platforms as well.
We will keep you posted.
IDENTIFIED
about 2 months ago - at 01/16/2026 12:06PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 01/12/2026 08:31PM
The fix version CSAM-3.7.0.0 has been deployed on CA Platform 1 and US Platform 2 to address the reported issue.
We are currently deploying a fix to other affected platforms as well.
We will keep you posted.
IDENTIFIED
about 2 months ago - at 01/09/2026 01:53PM
We are working on a fix and will update once it has been deployed to Production.
IDENTIFIED
about 2 months ago - at 01/07/2026 03:13PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 01/07/2026 02:53PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 01/07/2026 11:37AM
Qualys Cloud Platform Operations has identified two issues.
1. Newly introduced QQL tokens are suggested but do not function.
2. A few of the old QQLs are not auto-populating. However, they are functioning properly.
Link : https://docs.qualys.com/en/csam/3.6.1.0/search_tips/search_ui.htm
The ticket reference for this incident is IM-12457
Latest Qualys outages
US Platforms 1, 2 and 3: Cloudflare Issue (IM-12513) - 12 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
